TERMS
Privacy Policy:
We do not rent, sell or distribute any information
that you provide to us on the order form, or the web
contact form.
If you choose Custom Cheer Mix to edit a mix that
was previously made by another Company, this mix will
remain yours and only yours.
About our Google Ads
We use third-party advertising companies to serve
ads when you visit our website. These companies may
use information (not including your name, address,
email address, or telephone number) about your visits
to this and other websites in order to provide advertisements
about goods and services of interest to you. If you
would like more information about this practice and
to know your choices about not having this information
used by these companies, click
here.
Rush Orders:
1. Rush Orders require full payment up front. The
rush service "days" will start counting
once the full payment has been received and not
when your order was received.
2. Any rush order that is not completed by the date
given will be refunded the rush fee only.
3. If you require any revisions on a rush order,
there will be no refunds for revisions that take longer
than the date of completion, since the rush service
was already performed.
4. Rush Orders require full payment up front before
your mix even starts the production phase
Payment:
1. Schools are required to submit a Purchase Order
before the mixing service starts. If the Coach is
the Individual purchasing this service, then no purchase
order is required.
2. Full payment must be received before any revisions
start or before any mp3s, or Cds are sent to you.
You will have the opportunity to listen to your music
in its entirety through a special flash player that
will be located on your account page. Once your music
has been paid for, you will be able to download it
from a link that is also located on your page.
3. Failure to submit payment will cause your mix
to be made available to others. This will make up
the cost of your mix. We can not stress enough about
the amount of time that is invested into each mix.
We do not "brush off" those who fail to
pay. You and your organization will be banned from
our service and placed on our blacklist. We rather
use our time to work with honest teams and individuals.
4. We give you 10 days to submit your payment for
the services that were completed. In the event that
you fail to submit your payment by the given date,
a 10% late fee will be added. Your mix will not be
released to you until this added fee has been successfully
paid. Once 15 days pass, we reserve the right to sell
the mix to multiple squads to make up the cost of
your mix. We may waive this fee if we are promptly
notified via email or phone call about a late payment.
5. If you have fees added to your invoice (late invoice
fee, additional revisions, etc..) your music will
not be released to you until it has been paid in full.
Refunds:
1. There are no refunds on finished productions. We
invest a lot of time into every mix. If you pre paid
for a Rush Order, and the music was not completed
within 10 days of receiving your full payment, you
will receive a FULL refund for the Rush Fee only.
Revisions:
1. Our Policy is to allow one free revision per order.
If you require additional revisions, there maybe added
fees. To see a list of these added fees, please visit
click here.
2.A Revision is a change to your music within the
framework of the original mix. If you choose to add
or remove a song in the mix, this can not constitute
as a "Free Revision" since the song addition
was not within the framework of the original mix.
Starting in 2010, we do allow you to switch out 1
(one) song under the Free Revision. After this has
been met, you will be charged $25.00 per song.
Your mix will be made available to you once any other
fees have been paid for. When ordering your music,
we ask that you are fully prepared and know what you
want in your mix, and that you have communication
between all of the Coaches and Choreographer (s).
3. Revisions will be performed when the full payment
has been received.
4. On regular (non-rush) orders, you will have 10
days upon completion of your music to request any
edits/revisions to be complete. Revisions that are
requested after the time period of 10 days, or after
you already approved the mix (and/or your Cds or mp3
have been sent to you), will be charged additional
fees.
5. A new mix does not constitute as a free revision!
Your free revision will apply to sound effect relocations
and moving a few songs. We give you the option of
listing the order of your songs and choosing your
song selections. When creating your Custom Mix, we
carefully follow your order form.
Cancelled Orders:
1. If you wish to cancel your order, you can do so
by contacting Customer Service. Orders can not be
cancelled by you when your mix is already in the production
phase
2. We reserve the right to terminate any order. In
the event that your order has been cancelled, you
will be notified by us.
3. When you place your order, you will receive an
order confirmation which is emailed to you within
24 to 48 hours of us receiving your order. Your order
will be cancelled immediately if:
a. Your response is not received back for confirming
the order
b. Or we receive bounce backs from your email server
concerning a false email address
Purchase Orders:
1. If more than one squad is placing an order from
the same School, on the same Purchase Order, all of
these orders must be placed at the same time
2. Absolutely no mix will be sent out until full
payment has been received from your School
3. If your School is paying for your music, we will
send your Invoice to you immediately. You must then
print the Invoice, and request a Purchase Order. Completion
dates maybe delayed until we receive a P.O. from your
school
Release:
1. We will not be held responsible for any lossed
profits, damaged equipment, missed competitions or
anything else due to the use of this website and/or
our services or media formats.
2. We will not be held responsible for any occurance
which revolves around email. All of your emails are
responded to in a very timely manner. In any event
that you do not receive a response in your inbox (because
it ended up in your Bulk/Junk Mail folder), we will
not be held responsible for issues which may occur,
to include:
a. your mix being delayed, even if it is a rush order.
b. missed competitions
All of your emails and phone calls are answered and/
or returned very quickly.
By ordering from Custom Cheer Mix, you are contracting
Custom Cheer Mix, LLC to provide and perform music
mixing services to you. Since all of the mixes that
leave here are "custom", we DO NOT give
out refunds for finished productions.
You agree to use your mix EXCLUSIVELY, AND ONLY for
your Cheerleading and/or Dance Competition, and only
use benefits of this service in a private, non-profit
manner.
The user who initialized this contracted service will
assume all responsibility for their "Custom Mix",
should any "damages" occur
By submitting your order, you accept and agree upon
these terms and policies of Custom Cheer Mix, and
you understand the contents of the terms and policies
page.
We work with Cheerleading Squads and Dance Teams
from all over the world each year. With these terms
in effect, it allows us to better serve you, and other
Coaches whose music is on our schedule.
